1. Always save copies of your orders and receipts from online purchases. Many stores will redirect you to a page after you've submitted a purchase detailing exactly what was bought, customer information, the prices, etc. You should either print a duplicate of this or save a copy to your computer in case any issues arise before the end of the return period. Ensure that you save any emails about your items' status or correspondence with the company regarding your orders, too.
2. Make it a habit to register for price alerts. This goes even for purchases that you've recently made. Price alerts will let you know when a product has dropped to a price you like. And when you've recently purchased at full price, you can ask for a price adjustment to meet the newest deal.
3. Before buying from a new online retailer, perform some research on them. Check online reviews from other customers to see how it handles things like customer service, shipping, and its overall buying experience. You can also look into the BBB to see if it has any disputes and whether those disputes were resolved professionally. Try contacting the company via email and phone number, if it's posted to ask questions about its business before you buy anything.
4. For those who have questions while shopping, choose a live chat function in the online store. Many big brands (and even some boutique stores) now have this functionality. You can chat immediately with a customer support representative to fix any issues or answer any questions before buying. That can give you a lot of peace of mind.
5. If you're making an online purchase, don't hesitate to contact customer support if you have a question. By contacting customer service before making your order, you'll learn how helpful customer service is and exactly how quickly they respond. This is useful information to have in case something fails after you've made your purchase.